Privacy Policy

Effective date: November 1 , 2025

TrustPoint Electric & Air (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your information. This section outlines our policies related specifically to SMS/text messaging, customer communications, and data practices.

1. Information We Collect

We may collect the following types of information when you interact with our website, services, or messaging programs:

Personal Information: Name, phone number, email address, service address.
Service-Related Information: Appointment details, job history, service preferences, and communication choices.
Communication Data: Messages you send to us, responses to our messages, and interaction logs.

This information is used solely to provide and improve our services.

2. How We Use Your Information

We use your information to:

Confirm appointments, provide service updates, and deliver support-related messages.
Send reminders, estimates, invoices, and follow-up communication related to your service with us.
Respond to customer inquiries and provide customer care.
Improve our services, communication systems, and customer experience.

3. No Sharing of Consumer Data for Marketing Purposes

We DO NOT sell, rent, or share your personal information—including your phone number—with any third parties for marketing, promotional, or advertising purposes.

Your data is only shared with trusted service providers who assist us in delivering our services (e.g., scheduling tools, payment processors), and only as necessary to provide the service you requested. These providers are not permitted to use your information for their own marketing.

4. SMS/Text Messaging Privacy

By providing your mobile number, you agree to receive service-related text messages from TrustPoint Electric & Air, such as:

Appointment confirmations or reminders
Technician arrival alerts
Service updates
Customer support messages
Billing, estimates, or invoice notifications

We will never send promotional or marketing text messages without your explicit opt-in consent.

5. Opt-Out Instructions (STOP/CANCEL/UNSUBSCRIBE)

You can opt out of receiving text messages at any time.

To stop receiving messages, you may reply with any of the following commands:

STOP
CANCEL
UNSUBSCRIBE

Once received, you will be automatically removed from our messaging list, and no further messages will be sent unless you opt in again.

You may also request removal by emailing us at [email protected]

6. Data Protection & Security

We take reasonable and industry-standard measures to safeguard your information, including:

Secure encrypted systems
Restricted access to personal data
Continuous monitoring of data protection practices

However, no digital transmission method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights such as:

Requesting access to your personal data
Requesting correction or deletion of your data
Withdrawing consent for messaging

To exercise any of these rights, contact us at [email protected]

8. SMS Privacy Policy

By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from Trust Point Electric related to service updates, appointment reminders, scheduling notifications, promotions, and important account related information.

Message frequency varies based on your interaction with our services.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us. For assistance, reply HELP or contact us at [email protected] or through our website.

We respect your privacy. SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information collected for SMS communications is used solely for providing messages related to our services.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected on our website with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this policy or your data, you can reach us at: